Frequently Asked Questions
What does your email & SMS marketing services include?
Our full service comes with a designated Account Manager, Email Marketing Specialist, Copywriter, and Designer, leaving no aspect uncovered for your email marketing needs.
What type of copywriting services do you offer and how do you cater to different markets and languages?
We offer English and Spanish copywriting. For the US market, you get a native English copywriter specializing in email marketing. If targeting the Spanish market, we assign a native Spanish copywriter. We cater to brands in both languages, achieving deeper personalization with the growing Spanish-speaking audience in the USA.
Can I hire ED Digital exclusively for setting up my Klaviyo account, designing the fundamental automations and then train me how to use Klaviyo?
Absolutely! We collaborate with numerous brands who may not be prepared for our comprehensive monthly service. They may require assistance in implementing, revamping their existing automations, or migrating from another platform (ESP). Additionally, we offer training options post-Klaviyo implementation, equipping you with essential skills for daily operations and core email marketing best practices.
What is the required minimum monthly commitment for the service?
For our recurring services, a minimum commitment of 6 months is required. However, within this agreement, you have the flexibility to provide a 30-day notice to cancel or pause the service without incurring any penalties. On the other hand, one-time services like automation implementations do not necessitate a specific timeframe for the agreement.
I already have email and SMS implemented on my store, what is my first step with ED Digital?
Our first step in these situations, no matter what platform (ESP) you are using, we recommend starting with an account audit. The audit allows us to uncover where there are opportunities and what is already working well. After the audit, we can provide a customized plan for your specific needs. Being six years serving ecommerce brands, we know there are no two exact case scenarios.
What ecommerce platforms do you work with?
We work with Klaviyo with any of the following ecommerce platforms: Shopify, Shopify Plus, BigCommerce, WooCommerce, Magento Commerce, Salesforce Commerce Cloud, Wix, TiendaNube, Square Online, PrestaShop and custom integrations.
Schedule a call so we can discuss your brand’s goals and needs. During our discussion, we’ll happily answer any questions you may have.