Email, SMS, and Retention Tools Working Together to Drive Lifetime Value

We help ecommerce brands scale sustainably by converting traffic into first-time buyers—and buyers into high-value repeat customers.

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  • Lead Capture & Pre-Purchase Nurturing

    We implement and optimize popups, quizzes, and capture tools to convert traffic into subscribers—and nurture them into first-time buyers.

  • Lifecycle Email & SMS Execution

    Flows, campaigns, and triggers built to increase engagement, drive repeat orders, and create long-term customer value.

  • Retention App Strategy

    We help you connect and optimize tools like loyalty, subscriptions, referrals, reviews, and more—so they work as one unified system.

  • Segmentation & Personalization

    Behavior-based targeting and predictive segmentation ensure every message hits the right person at the right time.

  • Optimization & Reporting

    We track, test, and optimize every touchpoint—so your retention engine only gets stronger over time.

Let’s Build a CRM that Works While You Sleep

We act like an embedded part of your business, aligning with creative, marketing, analytics, and support teams to make sure every touchpoint adds value. With 10+ years of ecommerce experience, we understand the ecosystem inside and out using that to build systems that scale.

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Why ED Digital?

  • 150+ Brands Served

    From scaling startups to established names—we’ve helped over 150 brands grow smarter and stronger.

  • Your Lifecycle Growth Team

    Not just email. We align with your entire lifecycle—from acquisition to retention—for full-funnel performance.

  • 10+ Years of Results

    A decade of building and executing high-impact strategies that drive measurable growth.

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How We’re Helping Clients Crush Revenue & Retention

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What Clients Are Saying

ecommerce brands love us—and the feeling is mutual.

  • “ED Digital is an essential part of our sales strategies. They have helped us increase our sales with effective campaigns to capture new customers and retain them through email marketing and advertising on social networks.”

  • “We have been working with ED Digital for more than 1 year and we are very pleased with the entire team and with all the management they do with us and our brands. Thanks for everything team.”

  • “ED Digital has helped us improve our reach, increased our sales, and streamlined our operation. They take their job very seriously and strive to increase the performance of their e-commerce platform.”

  • “ED Digital helped us take our online store to another level by synchronizing email marketing platforms with Klaviyo and SMS with additional Postscript that helped us with the online store, optimizing marketing and design.”

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Frequently Asked Questions

What’s included with your Email and SMS Marketing services?

Our Email and SMS services are designed to manage your entire customer lifecycle—from capturing leads to driving repeat purchases. Here’s what’s included:

  • Full lifecycle strategy, campaign calendars, and retention-focused planning tailored to your goals.
  • Creation and optimization of automated journeys like welcome series, post-purchase, abandoned checkout, winback, and more.
  • Ongoing management of promotional sends, with segmentation and personalization based on real customer behavior.
  • Dynamic targeting using engagement data, purchase history, and predictive analytics.
  • Messaging and design guidance aligned with your brand (in collaboration with your creative team or ours).
  • Regular testing to improve open rates, clicks, conversions, and revenue per message.
  • Clear performance tracking with insights tied to CLV, repeat rate, list health, and revenue attribution.
  • Hands-on execution in Klaviyo, Postscript, and other tools integrated into your retention stack.

All built to grow your lifetime value, drive repeat revenue, and reduce your reliance on paid acquisition.

What copywriting services do you offer, and how do you cater to different markets and languages?

We offer professional copywriting in both English and Spanish to help you connect authentically with your audience—no matter the market. Our service includes:

  • A native English-speaking copywriter who specializes in ecommerce and email marketing.
  • A native Spanish-speaking copywriter who understands cultural nuance and tone.

We also support bilingual brands, allowing you to deliver personalized messaging across markets and tap into the rapidly growing Spanish-speaking audience in the U.S.

Can I hire ED Digital for Klaviyo setup, automation design, and training?

Absolutely—we work with plenty of brands who need to set a strong foundation before jumping into full-service retention. Whether you’re:

  • Setting up Klaviyo for the first time
  • Migrating from another email platform
  • Or revamping your existing flows

—we’ve got you covered.

Our setup package typically includes essential flows like:

  • Welcome series
  • Post-purchase
  • Abandoned checkout
  • Winback and more

We’ll also guide your team through:

  • Klaviyo fundamentals
  • Email strategy best practices
  • Platform management tips

So you can launch with clarity—and grow with confidence.

What is the required minimum monthly commitment for your services?

For our ongoing services, we start with a 3-month initial agreement, as most lifecycle and retention strategies require at least that much time to plan, implement, and start seeing results.

You’ll have full flexibility—with the option to cancel at any time with 30 days notice, no hassle and no penalties.

We also offer discounted rates for brands that commit to a 12-month agreement, depending on scope and fit.

For project-based services like Klaviyo migrations or automation builds, there’s no term commitment—just a clear scope, timeline, and deliverables.

I already have Email and SMS set up—what’s the next step to work with ED Digital?

The best place to start is with a comprehensive account audit.

Whether you're using Klaviyo or another ESP, our audit uncovers what’s working, what’s not, and where the biggest opportunities lie to improve performance. We’ll review your current setup, automations, list health, segmentation, and campaign strategy.

From there, we’ll deliver a custom growth plan aligned with your goals, based on what we’ve seen work across hundreds of ecommerce brands.

Every brand is different—our job is to meet you where you are and take you further with data-backed strategy and execution.

Which ecommerce platforms do you work with?

We primarily work with Klaviyo and integrate seamlessly with leading ecommerce platforms including:

  • Shopify Plus
  • Shopify
  • BigCommerce
  • WooCommerce
  • Magento Commerce
  • Salesforce Commerce Cloud
  • Wix
  • TiendaNube
  • Square Online
  • PrestaShop

—and others, including custom-built platforms.

Let’s Talk

Schedule a call so we can discuss your brand’s goals and needs. During our discussion, we’ll happily answer any questions you may have.

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