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Shopify Ongoing Support

Shopify Ongoing Support

$125.00 USD
$125.00 USD
Sale Sold out

This service offers targeted virtual support exclusively for Shopify store owners, aiming to boost store performance, improve content quality, and ensure technical integrity. It's crafted as an all-encompassing solution for Shopify store optimization and management. Billing for this refined service is based on dedicated hours purchased by the client each month. Clients have the freedom to allocate these hours to tasks of their choosing, depending on their priorities and the remaining hours available. This approach allows for customized support tailored to the unique needs of each Shopify store. Subscribe and cancel anytime. 

Dedicated Hours
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What’s Included?

  • Sales Promotion and Store Management

    Create/manage discount offers, update store policies, FAQs, and shipping configurations.

  • Visual and Content Enhancement

    Add/manage banners, optimize store copywriting, and ensure up-to-date necessary pages.

  • Product and Store Optimization

    Add or enhance product listings, organize collections/categories, and streamline store layout.

  • Technical Support and Alerts

    Address Shopify notifications, payment gateway issues, and offer content suggestions.

  • Application Installation and Configuration

    Requires an additional fee depending on the app.

  • Direct Communication

    All services are provided virtually and our primary communication channels are WhatsApp, Slack and email Monday to Friday, 9 am - 4 pm with same-day response.

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What’s NOT included?

  • Content Creation

    Such as product images, graphic design, banners, icons, image editing or video production. 

  • Marketing Strategies Implementation

  • Coding or Complex Technical Website Development

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Frequently Asked Questions

What is the Shopify Ongoing Support Service?

This service offers targeted virtual support exclusively for Shopify store owners, aiming to boost store performance, improve content quality, and ensure technical integrity. It's crafted as an all-encompassing solution for Shopify store optimization and management, with the added option of in-person meetings for enhanced flexibility. Billing for this refined service is based on dedicated hours purchased by the client each month. Clients have the freedom to allocate these hours to tasks of their choosing, depending on their priorities and the remaining hours available. This approach allows for customized support tailored to the unique needs of each Shopify store.

How much does this service cost?

The service is offered at a monthly subscription rate of depending on the dedicated monthly hours chosen:

  • $125 for 1 Hours
  • $500 for 5 Hours
  • $750 for 10 Hours

What forms of communication do you use for this service?

We primarily communicate with our clients through WhatsApp, Slack, and email. All services are provided virtually.

Can I request in-person meetings?

Yes, in-person meetings can be arranged upon specific request but will incur an additional cost.

What is included in the monthly subscription?

The subscription includes assistance with sales promotions, banner management, product and store optimization, copywriting enhancement, technical support, and application installation and configuration. We also provide a video library for client education.

What is not included in the subscription?

Content creation, coding or complex technical website development are not included. These services can be provided for an additional fee.

Can you assist with application installation for my store?

Application installation and configuration are included in this package.

How does the service help with product optimization?

We optimize product listings by enhancing descriptions, titles, prices, and images. We also organize products into collections and categories for better navigation.

What kind of technical support do you provide?

We address technical issues like payment gateway disconnections and notifications from Shopify. We ensure your store operates smoothly.

Do you offer any educational resources for clients?

Yes, we will create and maintain a video library covering common questions and queries, offering personalized recorded tutorials for client reference.

How flexible is the service? Can I customize it according to my needs?

While we have a standard set of services, we are open to discussing and accommodating specific needs. Customizations may affect the subscription fee.

How do I subscribe to this service?

You can subscribe directly in our website or by contacting us via email or phone. We’ll guide you through the sign-up process and service initiation.

Is this service available for all types of online stores?

Our service is specialized for Shopify stores. We focus on optimizing and managing stores on the Shopify platform, leveraging our expertise in this specific area to provide the best possible service.

What is the billing cycle for the subscription?

Our service operates on a monthly subscription model, with billing occurring every 30 days depending on the date you subscribed to the service. This ensures uninterrupted service and support for your Shopify store.

What is the cancellation policy for the service?

You can cancel your subscription at any time. To avoid charges for the upcoming month, please ensure you cancel before the monthly renewal date, which is the first of each month. Upon cancellation, services will be provided until the end of the current billing period.

Let’s Talk

Schedule a call so we can discuss your brand’s goals and needs. During our discussion, we’ll happily answer any questions you may have.

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